Return & Exchange Policy
At Beautix Nepal, we want you to shop with confidence. If something is not right with your order, this page explains when and how you can return or exchange an item. Because we sell beauty, skincare, and personal care products, some hygiene-based rules apply.
On this page
1When You Can Return or Exchange
We accept returns and exchanges for items that arrive:
- Damaged or broken
- Defective or leaking
- Wrong (not what you ordered)
- Expired
Please check your parcel as soon as it arrives and report any problem within 24–48 hours of delivery with clear photos or an unboxing video.
2Return & Exchange Conditions
- Requests must be made within 7 days of delivery.
- The item must be unused and in its original, sealed packaging, with all tags, seals, free gifts, and accessories included.
- Proof of purchase (order number) and photos or a video of the issue are required.
3Items That Cannot Be Returned or Exchanged
For hygiene, safety, and authenticity reasons, the following are not eligible unless they arrive damaged, defective, or incorrect:
- Any skincare, cosmetic, makeup, or personal care product that has been opened, used, or had its seal broken
- Fragrances and perfumes once opened
- Free gifts, samples, and promotional items
- Items marked as non-returnable, clearance, or final sale
4How to Request a Return or Exchange
Contact us by email or WhatsApp with your order number, the product name, a short description of the issue, and clear photos or a video showing the problem. Our team will review your request and share the next steps, including the return address if applicable.
5Exchanges
If you are eligible for an exchange, we will replace the item with the same product, subject to stock availability. If the product is out of stock, we will offer you a suitable alternative, store credit, or a refund.
6Refunds
- Once your returned item is received and inspected, we will let you know whether your refund or exchange is approved.
- Approved refunds are issued as an exchange, store credit, or a refund to your original payment method. For Cash on Delivery orders, refunds are made by bank transfer or digital wallet.
- Refunds are usually processed within 7–10 business days after approval.
- Delivery charges are non-refundable, except when the return is due to our error (wrong, damaged, or defective item).
7Prefer to Cancel?
You can cancel your order free of charge before it is dispatched. See our Cancellation, Return & Refund Policy for full details.
Need Help?
For any return or exchange request, contact us:
